JOB POSTING: Hospitality Manager

Principal Function
The Hospitality Manager is responsible for overseeing the operations of event rooms, the Union Lounge and the concession stands within the Sportsplex to include: staffing and scheduling, ordering of supplies and materials, and all other operations-related tasks while ensuring a quality user experience for all customers within the Parks and Recreation Department, and within the City of Hammond, and all other duties as assigned. Evening and weekend hours are required.

Essential Duties and Responsibilities:
Duties include, but are not limited to:

1. Ensures that the Union Lounge and concession stand(s) are clean, have working equipment, meet all ServSafe requirements, and are open and ready for business on a daily basis.
2. Stocks the Union Lounge and concession stand(s) and prepares all operations in order to be service ready.
3. Orders supplies and materials for the Union Lounge and concession stand(s) within the Sportsplex, as needed.
4. Takes orders from customers and submits transactions in the point of sale (POS) system.
5. Checks identification of customers to determine age and if they are old enough to purchase alcoholic beverages.
6. Prepares and serves food and beverages to customers in a fast-paced environment, as needed.
7. Assists the Assistant General Manager with preparing and securing the cash register drawer(s) for change, handles money by operating and balancing the cash register drawer(s), and prepares and makes the daily deposits.
8. Assists the Assistant General Manager by coordinating with the Bookkeeper and Controller’s Office regarding credit card purchases and payments abiding by the City of Hammond and Indiana State Board of Accounts (SBoA) policies and procedures.
9. Schedules, oversees, and coordinates facility events, the Union Lounge, and concession stands.
10. Resolves customer issues in a hospitable and efficient manner.
11. Initiates and follows the correct procedure during emergency situations to include: weather, medical, etc.
12. Assists the Maintenance Specialist (PT) and Janitor (PT) with general maintenance and cleaning tasks within the Sportsplex.
13. Assists the General Manager and Athletic Supervisors with any tasks related to the basketball, soccer, and volleyball activities within the Sportsplex.
14. Works with the College Bound program and students in the Parks and Recreation Department – Sportsplex, as needed.
15. Assists the General Manager in the preparation and maintenance of the annual budget for the Union Lounge and concession stands within the Sportsplex.
16. Assists the Parks and Recreation Department employees with planning for and working at city-wide events, as needed.
17. Communicates with and between all city offices/departments, the Assistant General Manager, and the General Manager of the Parks and Recreation Department – Sportsplex, as needed.
18. Attends all meetings, conferences, training sessions, etc., as required by the City of Hammond and the department.

Supervisory Responsibilities:
Supervises volunteers, independent contractors, and employees who work in the Parks and Recreation Department – Sportsplex to include: Assistant Hospitality Manager, Union Lounge Bartender(s) (PT), Union Lounge Server(s) (PT), the Concession Stand Supervisor(s) (PT), and the Concession Stand Attendant(s) (PT). Employee carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; scheduling and approving time worked; evaluating performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies:
To perform this job successfully, all employees at the City of Hammond should demonstrate the following competencies:

• Attendance/Punctuality – Is consistently at work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Public Service – Responds to requests for service and assistance; Manages difficult or emotional situations focusing on listening without interrupting and keeping one’s emotions under control; Solicits feedback to improve service.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views and is willing to try new things; Gives and welcomes feedback from team members; Contributes to building a positive team spirit; Puts success of team above own interests; Builds morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Oral and Written Communication – Speaks clearly and persuasively in positive and negative situations; Listens and gets clarification; Responds well to questions verbally and in a written format; Writes clearly and informatively and edits work for spelling and grammar; Reads and interprets written information; Presents numerical data effectively, as required by the job.
• Organizational Support – Follows policies and procedures; Completes the essential duties and responsibilities of the job correctly and on time; Maintains confidentiality and meets commitments, as required; Supports affirmative action and respects diversity; Participates in meetings; Supports the municipality’s goals and values; Represents the municipality in a positive manner when engaged in outside activities.

Job-related Competencies:
To perform this job successfully, employees in this job should demonstrate the following competencies:

• Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
• Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Education and/or Experience:
High school diploma or general education degree (GED); and Bachelor’s degree (B.S./B.A.) in restaurant and hospitality management, business operations, management, or related field is desired; and one year related experience and/or training; or equivalent combination of education and experience is required. Previous restaurant, bar, or concession stand(s) management supervisory experience is required. The ability to be bonded, Cardio Pulmonary Resuscitation (CPR) certification, Automated External Defibrillator (AED) certification, basic First Aid training, and ServSafe Food Handler certification within the first two-months of hire are required. Current Employee Permit with the State of Indiana Alcohol & Tobacco Commission (IATC) to serve alcoholic beverages is required.

Other Skills and Abilities:
The following skills and abilities are either required or desired.

• Computer software skills required include: Microsoft Outlook, Word, Excel, and PowerPoint.
• The ability to learn municipality-specific software within a reasonable timeframe is desired.
• The ability to utilize a broad knowledge of management principles, practices and techniques to formulate and coordinate activities and functions with the City of Hammond is required.
• A comprehensive understanding of restaurant, bar, and concession stand operations is required.
• A comprehensive understanding of both federal and Indiana laws to include: ServSafe, and the sale of alcoholic beverages, etc. as they relate to restaurant, bar, and concession stands and related reporting is required.
• The ability to operate and perform general maintenance on the Union Lounge and concession stand equipment to include: popcorn machine, fountain dispenser, hot cheese dispensers, etc. is required.
• A basic knowledge of rules, procedures, and processes related to basketball, soccer, and volleyball is required.
• A comprehensive knowledge of Occupational Safety and Health Act (OSHA) rules and regulations with regards to material safety data sheets (MSDS), bloodborne safety, lock-out tag-out, proper lifting, the proper use of tools and machinery, etc. and the safety of employees, volunteers, independent contractors, and the public is required.
• A comprehensive understanding of City of Hammond policies and procedures as they relate to facilities management is required.
• A comprehensive understanding and knowledge of accounting and budgeting principles and practices and report writing, while paying close attention to detail is required.
• A comprehensive understanding and knowledge of purchasing processes and procedures is required.
• A comprehensive knowledge of all municipal operations within the City of Hammond is required.
• A comprehensive knowledge of Parks and Recreation Department – Sportsplex policies, procedures, standards, internal controls, and work methods and the ability to enforce them is required.
• Familiarity with vendors associated with the Parks and Recreation Department – Sportsplex is desired.
• The ability to maintain and cultivate positive relationships with the public, vendors and other City of Hammond departments is required.
• The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required.
• The ability to multi-task and work in a fast-paced environment while providing exceptional customer service is required.
• The ability to resolve conflicts between employees and between employees and the public is required.
• The ability to recognize confidential information and to keep that information confidential as required by state statutes and internal office processes, procedures, and guidelines is required.
• The ability remain current with all required licenses, certifications and in-service requirements is required.
• The ability to operate a cash register, credit card reader, computer, printer, copy machine, scanner, fax machine, calculator, and other office equipment is required.
• The ability to speak, read and write in English is required. Spanish is desired.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl; and taste or smell. In addition, the employee is occasionally required to sit; and climb or balance. The employee is occasionally required to move up to 50 pounds and may use a cart, dolly, or other assistive device.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is frequently exposed to working near mechanical parts and electrical shock when working with bar, concession stand, or office equipment. The employee is occasionally exposed to fumes or airborne chemicals, toxic or caustic chemicals, extreme cold (non-weather), extreme heat (non-weather), and outdoor weather conditions when traveling to meetings and events. The noise level in the work environment is usually moderate to loud.

Personal Protective Equipment (PPE) required on a job site may include: safety harness, gloves, rubber steel-toed boots, safety glasses/goggles, hearing protection, hard hat, hair covering, protective coat, safety vest, and various respirators to include: dust mask, chemical cartridge, and/or supplied air, self-contained breathing apparatus (SCBA). The department will provide all PPE as required by the job.

The Parks and Recreation Department – Sportsplex is open from 8:00 a.m. to 9:00 p.m., Monday through Friday, and from 8:00 a.m. to 5:00 p.m. on Saturday and Sunday, and this job may require work beyond these hours and on holidays, as needed. The job also requires that the employee be on-call and then called-in to work, as needed. The employee may be required to drive City of Hammond vehicles or their own vehicle to meetings and events. Thus, a valid driver’s license may be required and the employee must be able to be insured by the city.