JOB POSTING: Dowling Center Manager

Principal Function: The Facility Manager is responsible for the day to day operations of the Jean Shepherd Community Center (JSCC), special events at Dowling Park and other assigned properties in order to ensure that they are financially self-supporting through: staffing, scheduling, coordinating, supervising special events, food and beverage services, and overall facilities management while ensuring a quality user experience for all customers within the Parks and Recreation Department, and within the City of Hammond, and all other duties as assigned. Evening and weekend hours are required.

Essential Duties and Responsibilities: Duties include, but are not limited to:

1. Schedules, coordinates, and supervises all city and private events held at the Jean Shepherd Community Center (JSCC), Dowling Park, and other assigned properties.
2. Acts as the onsite contact for facility users and customers and for the coordination of contractors for various facility improvements.
3. Resolves customer issues in a hospitable and efficient manner.
4. Tracks and maintains records of activities and attendance of all events held within the Jean Shepherd Community Center (JCSS), Dowling Park, and other assigned properties in order to evaluate use for the future.
5. Ensures that employees who work at the Jean Shepherd Community Center (JSCC), Dowling Park, and other assigned properties are maintaining those properties to meet the goal of a quality experience for all customers.
6. Oversees the marketing plan and social media platforms for the Jean Shepherd Community Center (JSCC), Dowling Park, and the other assigned properties.
7. Responsible for rental of the PNW fields and prepares the field use agreements, receives proper insurance from renter and coordinates field gates, concessions and restrooms are open for events and closed after.
8. Coordinates sponsorship opportunities for the Jean Shepherd Community Center (JSCC), Dowling Park, and the other properties with local businesses and community members.
9. Recommends rules and procedures for registration, maintenance, and all other necessary requirements including recommending fees for guests, facility use, and membership costs with approval of the Board of Park Commissioners.
10. Works with the Police and Fire Departments and schedules their employees to work at the Jean Shepherd Community Center (JSCC), Dowling Park, and the other assigned properties for special events.
11. Coordinates with the Special Events Coordinator to assist with special events to include: 219 Day, Festival of the Lakes, and other special events.
12. Orders supplies, materials, equipment, and uniforms for the Jean Shepherd Community Center (JSCC), Dowling Park, and the other assigned properties.
13. Ensures that all permits for operation have been completed, submitted, and are up-to-date to include: alcohol, retail, kitchen, heating and cooling, etc.
14. Completes all incident reports and reports as required in accordance with the Occupational Safety and Health Act (OSHA).
15. Ensures that the bars and concession stands are clean, have working equipment, are properly staffed, meet all ServSafe requirements, and are open and ready for business during special events.
16. Manages all operations related to special events to include: bartending, concessions, retail outlets, and facilities.
17. Assists the Controller’s Office with preparing and securing the cash register drawer(s) for change, handling money by operating and balancing the cash register drawer(s), preparing and making the daily deposits, and securing petty cash.
18. Assists the Controller’s Office regarding credit card purchases and payments abiding by the City of Hammond and Indiana State Board of Accounts (SBoA) policies and procedures.
19. Prepares, implements, tracks, and then manages the annual budget for the Parks and Recreation Department – Jean Shepherd Community Center (JSCC), Dowling Park, and other assigned properties.
20. Plans, develops, and implements facility maintenance and capital improvement projects within the Jean Shepherd Community Center (JSCC), Dowling Park, and other assigned properties.
21. Assigns specific tasks to College Bound Volunteers, Community Services Workers, and/or volunteers, to perform work to meet the department’s goals.
22. Develops, initiates, and follows the correct procedure during emergency situations to include: weather, medical, including and building action plan for emergencies.
23. Files disciplinary paperwork according to state laws, and city procedures and sends copies to Human Resources Department to be filed.
24. Attends all meetings, conferences, training sessions, etc., as required by the City of Hammond and the department.

Supervisory Responsibilities: Supervises volunteers, independent contractors, and employees who work in the Parks and Recreation Department – Jean Shepherd Community Center (JSCC), Dowling Park, and other assigned properties to include: Clerk (PT), Janitor (PT), and Building Maintenance Specialist (PT), and temporary employees to include: Bartenders, Concession Stand Attendants, Retail Attendants, etc. Employee carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; scheduling and approving time worked; evaluating performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies: To perform this job successfully, all employees at the City of Hammond should demonstrate the following competencies:

• Attendance/Punctuality – Is consistently at work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Public Service – Responds to requests for service and assistance; Manages difficult or emotional situations focusing on listening without interrupting and keeping one’s emotions under control; Solicits feedback to improve service.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views and is willing to try new things; Gives and welcomes feedback from team members; Contributes to building a positive team spirit; Puts success of team above own interests; Builds morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Oral and Written Communication – Speaks clearly and persuasively in positive and negative situations; Listens and gets clarification; Responds well to questions verbally and in a written format; Writes clearly and informatively and edits work for spelling and grammar; Reads and interprets written information; Presents numerical data effectively, as required by the job.
• Organizational Support – Follows policies and procedures; Completes the essential duties and responsibilities of the job correctly and on time; Maintains confidentiality and meets commitments, as required; Supports affirmative action and respects diversity; Participates in meetings; Supports the municipality’s goals and values; Represents the municipality in a positive manner when engaged in outside activities.

Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:

• Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
• Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Education and/or Experience: High school diploma or general education degree (GED); and Bachelor’s degree (B.S./B.A.) in hospitality management, fitness or sports management, facilities management, or related field is required; and three years related experience and/or training; or equivalent combination of education and experience is required. Previous parks and recreation management, or facilities management experience is preferred. Previous supervisory experience is required. The ability to be bonded, Cardio Pulmonary Resuscitation (CPR) certification, Automated External Defibrillator (AED) certification, and basic First Aid training are required. Current Employee Permit with the State of Indiana Alcohol & Tobacco Commission (IATC) to serve alcoholic beverages is required. ServSafe Food Handler certification within the first two-months of hire is required.

Other Skills and Abilities: The following skills and abilities are either required or desired.

• Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint,
  and Publisher.
• The ability to learn office and municipality-specific software within a reasonable timeframe is desired.
• The ability to utilize a broad knowledge of management principles, practices and techniques to formulate and coordinate activities and functions with the City of Hammond is required.
• A comprehensive knowledge of scheduling, planning, and supervising of special events is required.
• A comprehensive understanding of event planning operations, bar, concession, and retail outlet operations, facilities management, public relations, advertising, and marketing is required.
• A working knowledge of marketing and advertising procedures and plans, and social media platforms is required.
• A comprehensive knowledge of rules, procedures, and processes related to the Jean Shepherd Community Center (JSCC), Dowling Park, and the other assigned properties is required.
• A comprehensive understanding of both federal and Indiana laws as they relate to the Jean Shepherd Community Center (JSCC), Dowling Park, and other assigned properties and food and beverage service, e.g., ServSafe, State of Indiana Alcohol & Tobacco Commission (IATC), etc. and related reporting is required.
• A comprehensive knowledge of Occupational Safety and Health Act (OSHA) rules and regulations with regards to material safety data sheets (MSDSs), bloodborne safety, lock-out tag-out, proper lifting, the proper use of tools and machinery, etc. and the safety of employees, volunteers, independent contractors, and the public is required.
• A comprehensive understanding of City of Hammond policies and procedures as they relate to the Jean Shepherd Community Center (JSCC), Dowling Park, and the other assigned properties and their operations is required.
• A comprehensive understanding and knowledge of accounting and budgeting principles and practices and report writing, while paying close attention to detail is required.
• A comprehensive understanding and knowledge of purchasing processes and procedures is required.
• A comprehensive knowledge of all municipal operations within the City of Hammond is required.
• A comprehensive knowledge of Parks and Recreation Department – Jean Shepherd Community Center (JSCC), Dowling Park, and other assigned properties, policies, procedures, standards, internal controls, and work methods and the ability to enforce them is required.
• Familiarity with government agencies, consultants, contractors, and vendors associated with the Parks and Recreation Department – Jean Shepherd Community Center, Dowling Park, and other assigned properties is desired.
• The ability to maintain and cultivate positive relationships with the public, vendors and other City of Hammond departments is required.
• The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required.
• The ability to multi-task and work in a fast-paced environment while providing exceptional customer service is required.
• The ability to resolve conflicts between employees and between employees and the public is required.
• The ability to recognize confidential information and to keep that information confidential as required by state statutes and internal office processes, procedures, and guidelines is required.
• The ability remain current with all required licenses, certifications and in-service requirements is required.
• The ability to operate a cash register, credit card reader, computer, printer, copy machine, scanner, fax machine, calculator, and other office equipment is required.
• The ability to speak, read and write in English is required. Spanish is desired.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand; stoop, kneel, crouch, or crawl; and taste or smell. In addition, the employee is occasionally required to climb or balance. The employee is frequently required to move up to 50 pounds and may use a cart, dolly, or other assistive device.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is frequently exposed to working near mechanical parts and electrical shock when working with office equipment. The employee is occasionally exposed to outdoor weather conditions when working outside at special events, or when traveling to meetings. The noise level in the work environment is usually moderate to loud.

Personal Protective Equipment (PPE) required on a job site may include: safety harness, gloves, rubber steel-toed boots, safety glasses/goggles, hearing protection, hard hat, hair covering, protective coat, safety vest, and various respirators to include: dust mask, chemical cartridge, and/or supplied air, self-contained breathing apparatus (SCBA). The department will provide all PPE as required by the job.

The Parks and Recreation Department – Jean Shepherd Community Center (JSCC) is open from 7:00 a.m. to 9:00 p.m., Monday through Friday, and 9:00 a.m. to 5:00 p.m. on Saturdays and Sundays. This job will require work beyond these hours and on holidays, as needed. The job also requires that the employee be on-call and then called-in to work, as needed. The employee will be required to drive City of Hammond vehicles or their own vehicle to meetings and events. Thus, a valid driver’s license is required and the employee must be able to be insured by the city.